Name Game

Theo (thought bubble): “Man, one of the weirdest things about this job has to be the peculiarity of the names that I get to listen to.” A tone sounds in his headphones.
Theo: “Thank you for calling Last Hope Help Desk; my name is Theo. How can I help you today?” Voice on phone: “Just have a few questions about my account.”
Theo: “I’ll be glad to help you with that, sir. May I have your name, please?” Voice on phone: “Gerald Gentile.”
Theo: “And your occupation, sir?” Voice on phone: “I’m a straight man for a Jewish comedian.” Theo (thought bubble): “Sounds like a natural choice.”

One of the toughest parts of being a customer service rep is focusing on the issue that the customer actually needs help with, when your mind takes off on tangents like this one. The name “Gerald Gentile” is one that I tripped across in my help desk days; the company I was working for didn’t require asking occupations, so I didn’t get to confirm it. I did, however, write down the name for future shenanigans. To borrow from Jimmy Durante, “Good Night, Mr. Gentile, wherever you are.”

Chapter

  • Theo at the Help Desk

Location

  • Last Hope Help Desk

Characters

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