As Theo notes, the simplest solution is the best. All such calls to the Last Hope Help Desk should be this easy to solve. Then again, his pay grade doesn't include flux capacitors, so let's hope that his supervisor, Denver Poe, is ready to deal with this new crisis.
If you're enjoying Natural Habitat and would like to see it continue, there's a few ways you can help:
Will you be teaching the customer to reverse the polarity of the neutron flow?